The Squeaky Wheel

The Squeaky Wheel

Complaining the Right Way to Get Results, Improve your Relationships and Enhance your Self-esteem

Book - 2011
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Although life was physically more difficult in the days of the horse and carriage, we complained much less back then, and when we did, our complaints were more likely to get results. Today we complain about everything--yet do so with remarkable ineffectiveness. Most of us grumble, vent, and kvetch, neither expecting nor getting meaningful resolutions. Wasting prodigious amounts of time and energy on unproductive complaints can take an emotional and psychological toll on our moods and well-being. We desperately need to relearn the art of complaining effectively.
Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we're dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who's driving us crazy.
Complaining constructively can be extremely empowering and it can significantly strengthen our personal, familial, and work relationships. Applying our new-found complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives as well as the world for the better.

Publisher: New York : Walker & Co., c2011
Edition: 1st U.S. ed
ISBN: 9780802717986
Branch Call Number: 381.33 WIN
Characteristics: xi, 291 p. ; 22 cm

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a
axeman
Aug 09, 2012

I got more from this book than I was expecting. This will be enjoyed by those who read self help books. It's an interesting and thoughtful look at the reasons we complain so much and a look at whether or not that complaining is effective. A great insight to the ways we interact with people.

Breset Sep 29, 2011

This was a well written book on a useful topic.

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