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Jun 14, 2017kpelish rated this title 4.5 out of 5 stars
Lencioni writes an engaging case narrative that takes the reader through an outsider who uses her considerable leadership and coaching skills to resculpt a dysfunctional company—including self-soothing/reality check in the face of sometimes nasty pushback. His conceptual model (named the Five Dysfunctions Model) riffs off the familiar triangle of the Maslow hierarchy of needs; the leader has to patiently resolve each level before advancing to the next: (bottom to top) 5) Absence of Trust (corresponding Invulnerability); 4) Fear of Conflict (corresponding Artificial Harmony); 3) Lack of Commitment (corresponding Ambiguity); 2) Avoidance of Accountability (corresponding Low Standards); and 1) Inattention to Results (corresponding Status and Ego). Lencioni takes you through the internal thought process and actions of managing disruptive team members. Interestingly, the people you think are going to be fired have different fates. His wrap-up includes a questionnaire for evaluating a team’s health; he also takes the conceptual model and reframes it positively to show how a healthy team works: 1. They trust one another. 2. They engage in unfiltered conflict around ideas. 3. They commit to decisions and plans of actions. 4. They hold one another accountable for delivering against those plans. 5. They focus on the achievement of collective results.